Press releases

Amplia, Zappware and XroadMedia deliver personal TV to consumers in the Caribbean

By September 11, 2019April 16th, 2020No Comments

Amplia delivers a new, personal user experience to consumers and operators via a multi-tenant digital TV solution provided from Zappware and personalized by XroadMedia.

Saint George, Hasselt, Vienna – 11 September 2019 – Amplia, a wholly owned subsidiary of Telecommunications Services of Trinidad and Tobago (“TSTT”), which is one of the leading TV and video service provider in the Caribbean, has chosen XroadMedia, a specialist provider of content discovery, recommendations and personalization services, to deliver personalized user experiences to consumers across the Caribbean. Amplia is using XroadMedia’s Ncanto solution, which is pre-integrated and delivered via the award-winning NeXX 4.0 platform from Zappware, a provider of innovative user interface design and video back-office solutions for digital TV services on any screen, any device and any network.

With the help of NeXX 4.0 personalized by Ncanto, users of the Amplia service will be able to easily find and discover relevant content across any source – from linear-TV via on-demand to online content – on any device, allowing for a seamless user experience and boosting user engagement.

The new service will be delivered to multiple regions and consumer services thanks to the multi-tenancy capability of both solutions from Zappware and XroadMedia.

“Amplia and its parent TSTT are delighted to partner with XroadMedia to deliver a state-of-the-art recommendation engine, giving us a powerful platform to engage more meaningfully with our TV customers”, says Lisa Agard, the General Manager of Amplia.

“The degree of eliminating friction while discovering relevant content is key for the end-user. When a service provider can continuously optimize the user experience by proposing relevant, personalized content, this creates value and loyalty and helps the service provider to win the battle for HDMI 1.” says Laurent Van Tornhout, Vice President Product and Marketing at Zappware.

Adolf Proidl, Co-Founder & CEO of XroadMedia, adds: “We are proud to be working in partnership with Zappware and Amplia on this special project, which will increase the regional coverage of our cloud-based content discovery solution even further. In addition, thanks to our pre-integration into the NeXX 4.0 platform from Zappware it was easy for us to deliver the required recommendation and personalization use cases to Amplia in the shortest time-to-market possible.”

Initially in Trinidad & Tobago, the new service from Amplia will launch in November 2019 with other countries and regions to follow.

If you would like to see the video delivery solution used by Amplia, please visit the Zappware booth (hall 1, stand A81) at the IBC event in Amsterdam from 13th-17th September.

About Amplia

Amplia Communications Limited is licensed and authorized as a Telecommunications Concessionaire by the Telecommunications Authority of Trinidad and Tobago (TATT). The Company was started in 2006 and was part of the Massy Group of Companies, a local and regional conglomerate.

From inception, it began building its business based on fibre to the business and in early 2016 after investing hundreds of millions of dollars, launched its fibre to the home operations. During this time considerable expertise has been developed in all areas around the provision of service on fibre, particularly GPON. With the expansion into Fibre to the Home, Amplia’s Fibre To the Home (FTTH) network had now grown to become the second largest GPON network in Trinidad and Tobago providing the following:

  • Dedicated Internet/IP transit
  • Clear Channel Domestic/ Metro Ethernet and International Private Lines
  • International Wholesale Termination and Enterprise Voice Solutions
  • Fibre Optic – Fibre to the Home (FTTH) Solution design
  • Service management and quality monitoring
  • 24/7 Customer support pro-active network monitoring and maintenance

On the 31st July 2017, Telecommunications Services of Trinidad and Tobago (“TSTT”) bought 100% of the issued share capital of Amplia. The acquisition allowed TSTT to acquire a world class state-of-the-art fibre optic network, offering advanced video High Definition TV services and High-Speed Internet to various communities across Trinidad. TSTT is the largest telecommunications company in Trinidad and Tobago by revenue and is the only quintuple full-service provider in the country offering Mobile, Internet, Data, Voice and Security services to customers.

Since the acquisition, Amplia has launched voice, Security and IPPBX services adding to its portfolio. AMPLIA aims to transform lives and strengthen communities throughout Trinidad & Tobago, by bridging the digital divide.

About Zappware

Zappware, founded in 2001, combines creativity and technology into powerful digital TV solutions for Entertainment Service Providers. Its proven and award-winning user interfaces currently serve millions of devices around the world, and provide an intuitive and personalized multi-screen TV experience across set-top boxes, smartphones, tablets and PCs. It includes a unified Service Delivery back-office that allows the operator to monetize the service on cable, satellite, terrestrial, IPTV, OTT and hybrid networks.

About XroadMedia

At XroadMedia we have developed the next generation of content discovery, recommendation, and targeting solution – Ncanto. Based on more than a decade of product and market research, as well as customer deployments in the internet, media and broadcast industries, Ncanto is an innovative back-end solution optimized for cloud- and server-based deployments. Ncanto boosts our customers’ profits and revenues by uniquely combining user taste with our customers’ requirements and business models. Thanks to Ncanto’s flexible architecture and standards-based API connectivity, we even help our customers reduce integration costs and time-to-market to an absolute minimum, compared to competitive solutions in the market. More information on our products and services can be found at


PR Contact for Amplia
Name: Lisa Agard
General Manager

PR Contact for Zappware
Laurent Van Tornhout
Vice President Product & Marketing

PR Contact for XroadMedia
Tom Dvorak
Chief Commercial Officer